Refund Policy

Refund Policy - BeamBuddy

1. Prioritizing Customer Satisfaction

At BeamBuddy, ensuring customer satisfaction is our primary concern. We adhere to the Australian Consumer Law and the terms outlined in this policy, offering refunds, repairs, and replacements to meet customer expectations. These benefits complement the rights granted to consumers under the Australian Consumer Law. It is essential to review this policy before making a purchase to understand your rights and what to expect if you are dissatisfied with your purchase.

2. Australian Consumer Law

(a) Consumer Guarantees: Under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. For significant service failures, you have the right to cancel your service contract with us and receive a refund for the unused portion or compensation for its reduced value. For substantial product failures, you can opt for a refund or replacement. For non-major failures, we are committed to promptly rectifying the issue. If not addressed, you can seek a refund for the goods or cancel the service contract, obtaining a refund for any unused portion. Additionally, you may receive compensation for other foreseeable losses or damages resulting from the failure.

(b) Compliance with Australian Consumer Law: We strictly adhere to the Australian Consumer Law, providing refunds, repairs, and replacements as required.

(c) Consumer Guarantees: The Australian Consumer Law includes Consumer Guarantees that protect your rights when purchasing products and services.

(d) Australian Consumer Law Supersedes: In case of any inconsistency between this policy and the Australian Consumer Law, the Australian Consumer Law prevails.

(e) Additional Information: For more information about the Australian Consumer Law and Consumer Guarantees, please visit the Australian Competition and Consumer Commission's website.

(f) Major Failures: If a product or service you purchased from us experiences a major failure, as defined by the Australian Consumer Law, you may be eligible for a replacement, refund, or compensation for foreseeable losses or damages.

(g) Non-Major Failures: For failures that do not amount to major failures under the Australian Consumer Law, we are still committed to repairing or replacing the goods.

3. Change of Mind / Refund Policy

We facilitate refunds or exchanges for change of mind within 10 days of purchase or if the product does not meet your expectations. A 20% restocking fee will be applied to refund or exchange requests. Products must be returned in brand-new condition as received.

4. Products Damaged During Delivery

In case a product you ordered is damaged during delivery:

(a) Contact Us: Please get in touch with us as soon as possible.

(b) Return Procedure: Return the damaged product in the condition it was in upon receipt, along with all packaging and accompanying items.

(c) Resolution: We will arrange for the repair or replacement of the damaged product or offer a refund if you contact us within 14 days of receiving the product. BeamBuddy covers shipping costs if the product is deemed faulty.

5. Exceptions

Despite the policies outlined above, we may refuse repair, replacement, or refund if:

(a) Misuse: You misused the product, leading to the issue.

(b) Prior Awareness: You were aware of the product or service's issues before purchase.

(c) Alterations: You requested a service or product alteration against our advice or provided unclear specifications.

(d) Other Exceptions: Other exceptions specified by the Australian Consumer Law apply.

6. Shipping Costs for Returns

(a) Our Responsibility: If a product fails to meet Consumer Guarantees under the Australian Consumer Law, we will cover shipping costs for returning the product and sending a replacement.

(b) Your Responsibility: If the product can be easily returned, you are responsible for arranging and covering the return shipping costs. We will reimburse reasonable postage, shipping, or transportation costs if the product is eligible for repair, replacement, or refund under this policy.

(c) Bulky Products: For large or heavy products that cannot be easily returned by you and are eligible for repair, replacement, or refund, we will arrange and cover postage, shipping, transportation, or collection.

(d) Non-Eligible Returns: If we arrange and pay for the inspection, postage, shipping, transportation, or collection of a product that is not eligible for repair, replacement, or refund, you will be responsible for these costs.

(e) Change of Mind: For change of mind returns, customers must pay a 20% restocking fee and arrange return shipping at their expense.

7. Products Containing Your Data

Products you return may contain your data. Repair or replacement may result in data loss. We recommend backing up data to prevent data loss and removing sensitive or confidential data, as it may be accessible during assessment or repair. We are not responsible for data lost during repair or replacement.

8. Manufacturer Assistance

(a) Manufacturer Support: In some cases, manufacturers may offer direct assistance for their products, potentially resolving issues more efficiently.

(b) Manufacturer Warranties: Manufacturers may provide warranties that extend beyond the Consumer Guarantees under the Australian Consumer Law or this policy.

(c) Optional Manufacturer Contact: While not obligatory, you may contact the manufacturer directly for repair, replacement, or refund assistance if desired.

9. Response Time

We aim to process repair, replacement, or refund requests within 30 days of receiving them.

10. How to Return Products

(a) Contact Us: To initiate a return, contact us using the details provided at the end of this policy.

(b) Refund Method: Refunds will be issued using the original payment method or to the original account/credit card, unless we determine otherwise.

(c) Proof of Purchase: You must provide proof of purchase to be eligible for a refund, repair, or replacement.

(d) Identification: A government-issued identification document may be required for eligibility.

(e) Return Address: Products can be returned to the following address:

11. Contact Us

If you have any questions or require assistance regarding this policy or any refund, repairs, or replacements, please contact us at: